How AI Maintains Topic Continuity across Interruptions
Why Consistency Is the Invisible Engine of Trust, Satisfaction, and Revenue Imagine two customer conversations: One starts beautifully — an interested buyer explains their needs, asks a thoughtful question, and the agent replies clearly and confidently. But then the phone rings. Someone interrupts. Another support rep takes over. The conversation slips, loses its thread, and the buyer feels like they’re starting all over again . You’ve seen this happen — maybe even experienced it as a customer. The frustration is subtle, but real. And its impact? It’s relentless. It chips away at confidence. It stalls deals. It undermines loyalty. This isn’t a technical glitch. It isn’t a missed follow‑up. It’s something far more subtle — a break in continuity , the invisible cause of confusion, mistrust, and disengagement. In a world where people expect fluid, seamless interactions regardless of interruptions — whether human, technical, or situational — continuity matters more than ever. The que...